Política de privacidad

Effective Date: February 12, 2025

Thank you for choosing to play games from Hana Games. We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information, as well as the options you have regarding your data. This policy applies to all our games, websites, stores, and related services (collectively, the “Services”).

1 About Hana Games

Hana Games is a French gaming studio established on January 25, 2023. We operate as a Société par Actions Simplifiée (SAS) with the following details:

• SIREN: 948 522 131

• SIRET (Head Office): 948 522 131 00010

• Registered Address: 60 RUE FRANCOIS IER, 75008 PARIS, France

2 Information We Collect

We collect various types of information to provide, improve, and secure our Services. The data we gather can be grouped into the following categories:

2.1 Information You Provide Directly

When you interact with our Services, you may supply us with:

• Account Details: Such as your email address, username, password, and other contact information when you register for a Hana Games ID.

• Profile Information: Including profile photos, display names, and any other personal details you choose to share.

• Communications: Any messages, support inquiries, feedback, or content you submit while using our Services.

• Participation Data: Information provided when you take part in surveys, contests, promotions, or other events.

• Payment Information: In connection with any in-game purchases, our trusted payment service providers will handle your payment details directly.

2.2 Information Collected Automatically

We automatically gather certain information when you use our Services, which may include:

• Usage Data: Details about your gameplay, in-game interactions, account activity, and progress.

• Device and Network Information: Such as your IP address, device identifiers, browser type, operating system, language settings, and internet service provider.

• Cookies and Similar Technologies: Data collected via cookies and similar tracking tools to help us analyze usage trends and enhance your experience.

• Location Data: Approximate location information derived from your IP address.

2.3 Information from Third Parties

To further enrich and secure our Services, we may also obtain information from third-party partners, including:

• Advertising Partners: We work with advertising networks—specifically Google and Unity Ads—to deliver targeted ads and analyze ad performance. These partners may collect data related to your interactions with our Services.

• Additional Sources: Data that helps us detect and prevent fraud, ensure payment security, and improve overall service quality may be received from other trusted third parties.

3 How We Use Your Information

Your information is used to:

• Deliver and Enhance Services: Provide you with personalized gaming experiences, manage your account, and offer customer support.

• Process Transactions: Handle in-game purchases securely through our payment partners.

• Improve Our Offerings: Analyze usage patterns to refine our games, features, and overall Services.

• Serve Targeted Advertisements: Collaborate with our advertising partners to display relevant ads and measure their effectiveness.

• Ensure Security and Compliance: Protect our Services, prevent fraud, and comply with applicable laws and regulations.

4 Your Rights and Choices

You have control over your personal data and can:

• Manage Your Account: Update or correct your Hana Games ID details through your account settings.

• Control Cookie Preferences: Adjust your browser settings to manage or block cookies.

• Exercise Your Rights: Request access to, correction of, or deletion of your personal information by contacting us, subject to applicable legal requirements.

5 Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Significant updates will be announced through a notice on our Services before they take effect. Your continued use of our Services after any changes constitutes your acceptance of the revised policy.

6 Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal data, please contact us using the support options available within our games. Alternatively, you may reach out to us at:

Hana Games
60 RUE FRANCOIS IER
75008 PARIS, France
Email: [email protected]

7 How and Why We Process Your Data

At Hana Games, we collect and use your data for a range of business reasons. Our aim is to ensure our Services run smoothly, to enhance your gaming experience, and to offer you personalized content and advertising. Below is an outline of the primary purposes for which we process your information.

We process your data for specific purposes and only when we have a legal basis to do so. The table below outlines the data we collect, the purpose of its collection, how long we store it, and the legal basis we rely on for its processing.

7.1 Ensuring the Service Functions Properly

We collect data essential to keep our Services operational and to fulfill our contractual obligations to you. This includes processing the information necessary to:

• Create and Manage Accounts: Establish and maintain your Hana Games ID, which allows you to access our games and services.

• Operate the Service: Keep the gaming platform running efficiently and securely.

• Process Payments: Verify, confirm, and manage your transactions.

• Deliver Products and Services: Provide the games, updates, and any additional features you request.

• Communicate with You: Send you important service-related messages and notifications.

7.2 Enhancing Your Gaming Experience

To offer a superior and more personalized experience, we have a legitimate interest in collecting data that helps us:

• Develop and Update Player Profiles: Continuously refine your profile to tailor the experience to your preferences.

• Improve Our Services: Enhance game features, update content, and optimize the overall player experience.

• Manage Our Relationship: Facilitate smooth interactions between you and our support team, ensuring your feedback is heard and acted upon.

• Enable Social Features: Provide functionalities that allow you to interact with other players.

• Customize Your Experience: Tailor the content, offers, and communications based on your interests.

• Provide Relevant Offers and Updates: Keep you informed about new offers, game updates, security alerts, and support messages.

7.3 Delivering Personalized Advertising

We use your information to present ads that are relevant and engaging, both within our games and on other platforms (including via email). Our legitimate interest in processing your data for personalized advertising includes:

• Tracking Your Interaction: Monitoring the content you access and your online behavior related to our Services.

• Targeting and Optimizing Ads: Delivering, refining, and improving our advertising content so that you see ads that best match your interests.

For details on how to opt out of personalized advertisements, please refer to the “Your Rights and Options” section below.

7.4 Maintaining a Safe and Fair Environment

A secure and equitable playing field is essential for our community. To uphold this standard, we process data to:

• Monitor Usage: Analyze how our Services and social features are used.

• Moderate Interactions: Automatically or manually manage chat rooms and other communication channels.

• Combat Fraud: Identify and take action against fraudulent or disruptive behavior to maintain fair play.

7.5 Data Analysis, Profiling, and Segmentation

For all the purposes listed above, we may analyze, profile, and segment the data we collect. This helps us understand user behavior and further enhance our Services.

7.6 Additional Uses with Your Consent

With your explicit permission, we may process your data for extra purposes. For example:

• In-Game Advertising Personalization: We might collect device-specific identifiers—such as advertising identifiers (IDFA, GAID), vendor IDs, IP addresses, device IDs, operating system version, device model, and client version—to display and personalize in-game ads or serve behaviorally targeted advertising.

Under applicable privacy regulations (such as the GDPR), we require your consent to use this information.

When you agree to share these identifiers, they are passed on to select advertising partners. This allows them to optimize ad delivery so that you receive varied and relevant advertisements without repetitive content.

You can manage your consent for data processing in the game settings and control ad tracking via your device settings. Please note that opt-out settings are device-specific and may take some time to propagate.

For mobile advertising, you can reset your Advertising Identifier and, depending on your device, opt out of interest-based ads (on Android) or enable the Limit Ad Tracking feature (on iOS).

Our advertising partners—who run the ad network and mediation platforms—may also use these device identifiers for fraud prevention, based on their legitimate interests. For more detailed information, please review the privacy policies provided by our partners at https://unity.com/legal/game-player-and-app-user-privacy-policy .

8 Who Can Access Your Information

At Hana Games, we take your privacy seriously. While Hana Games is committed to safeguarding your data, there are circumstances in which third parties may also have access to your personal information:

1. Other Players and Users
   Our games emphasize social interaction. As a result, other players and users might view certain details about you—such as your profile information, in-game actions, and any messages you post during gameplay.

2. Service Providers
   We collaborate with trusted vendors who assist us in operating our services. These third-party providers access your information solely under our direction and for purposes such as hosting our services, providing customer support, running analytics, managing advertising, and preventing fraud.

3. Other Businesses and Public Authorities
   To verify transactions (for example, through payment services like PayPal) and to fight fraud or illegal activities, we may share your data with other companies or organizations. Additionally, if legally required, we might disclose your information to public authorities in response to valid requests. We may also share your data when you have provided explicit consent or when necessary to protect the rights, property, or safety of Hana Games, our players, or others.

4. Advertising and Social Media Partners
   Our service integrates tools and features from various partners—such as social media interaction components, APIs, SDKs, and in-game advertising systems. These partners may access certain data related to your in-game activity and device information (e.g., IP address, mobile identifiers, pages visited, and location). For a full list of our advertising and social media partners and to review their privacy practices, please visit Hana Games Partner Opt-Out. This data may also be used for “interest-based” or “behavioral” advertising, where your information is combined with similar data from other sources to deliver targeted ads on third-party services. If you would prefer not to share your data with these advertising partners, please see the “Your Rights and Options” section below.

9 International Data Transfers

Since our services are available globally, your personal data might be transferred to and stored in countries other than your own. Recognizing that privacy laws vary between regions, we implement appropriate safeguards—including standard contractual clauses approved by the European Commission and other lawful measures—to ensure that your data remains protected regardless of where it is processed.

10 Your Rights and Options

You have specific rights over your personal data. We are committed to fulfilling these rights.

• Right of Access: You have the right to request a copy of the personal data we hold about you. We will provide this to you in an electronic format.

• Right to Rectification: If you believe the personal data we hold about you is incorrect or incomplete, you have the right to have it corrected. You can update many details directly in your account settings.

• Right to Erasure (The "Right to be Forgotten"): You have the right to request that we delete your personal data from our systems. Please note that we may need to retain some data for legal reasons.

• Right to Restrict Processing: You have the right to ask us to stop processing your personal data in certain circumstances (e.g., if you contest its accuracy).

• Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format and to have it transferred to another data controller where technically feasible.

• Right to Object: You have the right to object to our processing of your data when it is based on our legitimate interests (e.g., for analytics or direct marketing).

• Right to Withdraw Consent: Where we process your data based on your consent (e.g., for personalized advertising), you have the right to withdraw that consent at any time. This can be done via your in-game settings or device settings.

To exercise any of these rights, please contact us using the methods described in the "Contact Information" section. We may need to verify your identity before processing your request to ensure the security of your account.

Importantly, you have the right to exercise these privileges without facing any discriminatory treatment.

11 Cookies and Similar Technologies

At Hana Games, we use cookies and similar tracking tools—not only ourselves but also in collaboration with our trusted partners—to enhance and tailor your experience, analyze usage, serve targeted advertisements, and help prevent fraud. These technologies enable us to store your preferences and monitor how you interact with our services. Please note that our partners may have their own privacy policies governing their use of these tools.

In addition, we and our partners collect information about your interactions with third-party websites and applications that employ these tracking technologies. This data helps us recognize when the same user or household is accessing our service from different devices or browsers, effectively linking them into one unified profile. We use this information to:

• Detect and prevent fraud.

• Enhance our service.

• Provide a seamless experience by allowing you to switch between devices without interruption.

• Conduct analytics, personalization, and attribution to better understand and serve your needs.

• Avoid showing repetitive ads across your devices.

• Deliver personalized advertising based on your browsing patterns across all linked devices.

You can disable cookies through your browser’s settings; however, please be aware that doing so might limit the functionality of some features of our service. For assistance, refer to the help sections of popular browsers such as Apple Safari, Google Chrome, Microsoft Edge, or Mozilla Firefox.

For display advertising on the web, you can also adjust your browser settings to restrict certain tracking cookies or visit external sites like aboutads.info/choices and youronlinechoices.eu for more information on managing ad tracking.

On some of our websites, we utilize third-party analytics and marketing providers to achieve these objectives. When necessary, we ask for your consent directly on the site. For instance, we use:

• Google Analytics to gather insights into visitor behavior and usage.

Please note that these third-party services may not be active on every site or in every market. For further details—including how to opt out—please visit our Hana Games Partner Opt-Out page.

12 Data Security and Retention

Security Measures
To provide you with a secure gaming environment, Hana Games is continually updating and implementing a range of administrative, technical, and physical security measures. These steps are taken to protect your data against unauthorized access, loss, misuse, or alteration.

Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, as outlined in the "How and Why We Process Your Data" section of this policy. This means we keep your data for as long as your account is active or as needed to provide you with our Services.

In practice, this means:

Account-related data is kept for the lifetime of your account.
Data processed under our legitimate interests (like analytics or game improvement) is typically anonymized or deleted after a set period (e.g., 24 months).
Data processed with your consent (like for personalized ads) is kept until you withdraw that consent.

Even if you request the deletion of your data, we may be required to retain certain information to comply with our legal obligations (e.g., for tax and accounting), resolve disputes, and enforce our agreements. Once data is no longer required for any purpose, it will be securely destroyed or anonymized.

13 Children's Privacy

The privacy and safety of children is of utmost importance to Hana Games. Our services are generally not intended for children under the age of 13 (or the relevant minimum age in your territory), and we do not knowingly collect personal data from them.

For games that may appeal to younger audiences, we have an age gate to identify and protect younger players If a player identifies as being under 13, we will:

• Restrict access to social features like chat and leaderboards.

• Limit data collection and processing to only what is strictly necessary for the internal operations of our service. This includes functions like providing the core game features, maintaining security, and performing basic analytics to ensure the game is working. We do not use this data for behavioral advertising, user profiling, or other commercial purposes.

• Disable certain push notifications.

If you are a parent or guardian and believe we have collected data from your child, please contact us so we can review, modify, or delete that information.